Salon Policies

Late Policy
Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late the service will be adapted to the time left and the full amount will be charged.

Cancellation Policy
We require a minimum of 24 hours notice on all cancellations or rescheduled appointments to avoid a service charge up to 50% of the scheduled service. Payment in advance may be required for those with a history of no shows or cancelled appointments without 24 hours notice.

Special Occasion Pre-Booking Policy
A 20% down payment is required to hold a large booking.

Retail Return Policy
All retail products can be replaced or refunded with proof of purchase with the exception of any products which can be opened and touched (for sanitary reasons i.e. Wigs,pastes or cosmetics).